Privacy Policy

At Avelia Travel, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our services. By accessing our website and submitting personal information, you agree to the practices described in this policy.

This policy may change from time to time, and we will notify you of any changes by updating this page. Please review this policy periodically. The last update was on [date].

Information We Collect

We collect personal information from you when you interact with our website, fill out forms, or communicate with us. The information we may collect includes:

Personal Identifiable Information: This includes your first name, last name, email address, phone number, and any other details necessary to help us assist you with your travel plans.
When required to arrange travel services, we may collect additional personal data including:
- Date of birth
- Nationality
- Passport or national ID number
- Passport issue date, expiry date, and issuing country or authority
- Driver’s license details (number, issue date, issuing city or authority), when required for car rentals or transportation services
- Emergency contact details
- Dietary requirements or special service requests relevant to the trip
This information is collected strictly for the purpose of fulfilling travel bookings and complying with legal or operational requirements of travel suppliers.
Cookies and Analytics: We use Google Analytics and cookies to track website traffic, improve user experience, and analyze engagement. You can adjust your cookie settings at any time through your browser.

How We Use Your Information

We use the information we collect to:

Process your requests for travel services and itineraries.
This includes sharing necessary personal data with airlines, hotels, transportation providers, destination management companies, and other travel suppliers strictly to complete and manage your bookings.
Communicate with you about your bookings, offer personalized recommendations, and provide updates or offers.
Improve our services and website through analytics and user feedback.

We store your data securely on our servers and may retain it for up to five years to assist with any future bookings or inquiries. We will only send marketing communications if you have opted-in to receive them, and you can opt-out at any time by contacting us or clicking the unsubscribe link in emails.

Legal Grounds for Processing Your Data

Under the GDPR, we rely on the following legal grounds to process your personal data:

Consent: You have given your explicit consent for us to process specific personal data, including identification documents, for clearly defined travel related purposes.
Contractual Necessity: We need to process your data to perform a contract with you, such as booking a travel service.
Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services or marketing to you, provided it does not override your rights.

Third-Party Sharing

Avelia Travel does not sell or rent your personal information to third parties. However, we may need to share your information with trusted partners, such as airlines, hotels, and tour operators, to fulfill your bookings and provide services. We ensure that these third parties are bound by confidentiality agreements and use your data solely for the purposes of providing the services you have requested.

In some cases, we may need to transfer your personal data outside the European Economic Area (EEA). If this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Cookies

A cookie is a small text file placed on your device that helps us analyze website usage and improve your experience. We use cookies, including Google Analytics, to monitor website traffic and user engagement. Cookies do not give us access to your device or any personal information, except for what you choose to share.

You can choose to accept or decline cookies by adjusting your browser settings. You can also opt-out of Google Analytics by visiting Google Analytics opt-out page.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can correct any incorrect or incomplete information we hold.
Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability: You can request that we transfer your personal data to another organization in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for marketing or other purposes.

If you wish to exercise any of these rights, please contact us at info@aveliatravel.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) if you believe your data protection rights have been violated.

Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Access to personal data is limited to authorized personnel and partners who require it to perform travel related services.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including the completion of travel services and compliance with legal, accounting, or regulatory obligations.

Identification data such as passport or driver’s license details is retained only for the duration necessary to complete the relevant bookings and is then securely deleted, unless longer retention is required by law.

Contact Information

For any questions or concerns about your privacy, or to exercise your rights, you can contact us at:

Avelia Travel
Calle Major 184 2-1, 08208 Sabadell, Barcelona, Spain
Email: info@aveliatravel.com