Terms and conditions

Effective date: 8 October 2026. A booking confirmed before this date keeps the terms agreed when it was made.

1. Who we are

Avelia Travel is the trading name of Ramin Jafari, a sole trader established in Spain, registered in the Registro de Turismo de Andalucía under code C.I.AN-298290-2. Our domicile and tax number are in the legal notice below. You can contact us at info@aveliatravel.com or +1 332-291-7686.

2. Your contract

These terms, your accepted proposal with its itinerary and payment schedule, and our written confirmation form your contract. Where your proposal sets a specific condition, it takes precedence over these terms, subject always to mandatory law. Changes to this website after you book do not change your contract.

When we sell you a package, we act as its organiser and take on the responsibilities Spanish package-travel law gives us, whichever hotels, guides and transport companies provide the services. If we sell another organiser’s package, or a service on its own, we tell you so before you book.

3. Booking

An enquiry or a request for a proposal commits you to nothing. A proposal is valid for the period it states and subject to availability until we confirm it. Photographs on this website show the style of travel; what your trip includes is what your proposal describes.

Before you commit, we give you the trip details, the total price and currency, the payment dates, the cancellation terms, any supplier restrictions and the statutory package information form. The contract is formed when we confirm your booking in writing, after your written acceptance and your deposit. If we cannot confirm an arrangement, we offer alternatives; if you decline them, we refund what you paid for it.

The lead traveller must be at least 18, authorised to book for everyone in the party, and is responsible for the payments.

4. Price and payment

Your proposal states the total price, its currency, and what is and is not included. Flights, meals, drinks, gratuities, insurance and optional activities are included only where the proposal says so. Known compulsory taxes and charges are included in the price, or identified where they are paid locally.

The confirmed price is fixed, and changes in exchange rates do not alter it. The only exceptions are those Article 158 of the Spanish consumer law allows: a change in the cost of fuel for passenger transport, or in taxes and charges levied by third parties, such as tourist taxes. We pass on the actual change at cost, and notify you in writing with the calculation at least 20 days before your trip begins; if the increase exceeds 8% of the price, you may cancel free of charge. If those costs fall, you are entitled to the corresponding reduction, less our actual administrative costs.

Unless your proposal says otherwise, a deposit of 25% of the price is due at confirmation and the balance 60 days before the first service; bookings made within 60 days pay in full at confirmation. Some arrangements, such as advance-purchase hotel rates, require earlier or larger payments, which your proposal states. If a payment is late, we remind you in writing; if it remains unpaid, we may cancel the booking and apply the cancellation charge in section 6. Fees charged by your own bank or card provider are yours.

5. Changes you ask for, and transfers

Please ask for changes in writing. We confirm availability and any change in price before anything changes.

You may transfer your package to someone who meets all its conditions by telling us in writing at least seven days before it begins. You and the new traveller are jointly responsible for any balance and for the actual cost of the transfer, which we show you.

6. If you cancel

You may cancel at any time before your trip begins, by writing to info@aveliatravel.com. Unless you are entitled to cancel free of charge (section 7), we charge a cancellation fee equal to the price, less the costs we save and any income we recover by reusing the cancelled services. We show you the calculation on request.

For a particular booking, your proposal may instead set a fixed scale of cancellation charges, where that scale is reasonable. We refund anything due within 14 days of your cancellation, in money unless you agree to a credit.

7. Cancelling free of charge

You may cancel without a fee if unavoidable and extraordinary circumstances at your destination, or close to it, significantly affect the trip or your transport there. You then receive a full refund within 14 days, but no further compensation.

A booking made online, by email or by telephone carries no 14-day cooling-off period. Where Spanish law gives a 14-day right to withdraw, for a contract concluded away from business premises, we tell you so.

8. Changes or cancellation by us

We may make minor changes to your trip, and tell you of them in writing. If we must significantly change a main feature, or cannot meet a special requirement we accepted, you may accept the change, with a price reduction if it lowers the quality or cost, or cancel free of charge within the time we give you. If you do not reply in time, the contract ends without charge, as Spanish law provides.

We cancel a trip only where unavoidable and extraordinary circumstances prevent it, telling you before it begins and refunding everything you paid within 14 days. We never cancel a private journey for lack of other travellers.

9. Documents, insurance and special requirements

Before you book, we give you general information on passports, visas and health formalities. You are responsible for giving us accurate traveller details and holding valid documents in time. Minors travel with a parent or an authorised adult unless we agree otherwise in writing.

We strongly recommend travel insurance from the moment you book, covering cancellation, medical expenses, assistance and repatriation, including any pre-existing conditions and the activities you plan. When you book, we ask each traveller to confirm in writing whether they have taken out cover. If you travel without it, cancellation charges and personal costs such as medical care, repatriation for illness and lost luggage fall on you. This does not affect our own obligations under these terms and the law.

Tell us before you book about any requirement that matters to your trip, such as mobility, accessibility or dietary needs. A requirement is guaranteed only once we accept it in writing. Health information is handled under our privacy policy.

10. During your trip

Tell us promptly if a service is not as agreed, using the assistance contact in your booking confirmation, info@aveliatravel.com or +1 332-291-7686. In an emergency, call 112 anywhere in the European Union.

We put things right unless that is impossible or disproportionately costly. Where a significant part of the trip cannot be provided, we offer suitable alternatives at no extra cost, with a price reduction if they are of lower quality. If a serious problem is not put right within a reasonable time, you may end the trip without charge and claim a price reduction and compensation, with return transport where your package includes it.

We help any traveller in difficulty, and charge the actual cost of that help only where the difficulty was caused deliberately or negligently. If unavoidable and extraordinary circumstances prevent your return, we cover necessary accommodation for up to three nights per traveller, or longer where the law requires it.

11. Our responsibility

As organiser, we are responsible for the proper performance of all the services in your package, whoever provides them. You are entitled to a price reduction for any period in which the services were not as agreed, and to compensation for damage, unless the failure is attributable to you, to an unforeseeable or unavoidable act of a third party unconnected with the services, or to unavoidable and extraordinary circumstances.

Where an international convention limits a supplier’s liability, the same limits apply to us. Otherwise, as far as Article 162.4 of the Spanish consumer law allows, our compensation is limited to three times the total price of the package. This limit does not apply to personal injury, to damage caused intentionally or negligently, or to any liability the law does not allow to be limited.

Services you book independently, outside the package, are governed by your agreement with their provider. Please follow reasonable safety instructions and respect other people and property; you are responsible for damage caused by your own conduct.

12. Financial protection and insurance

We maintain the contractual guarantee and the civil liability insurance required of an Andalusian travel agency. Both are held with AXA Seguros Generales, S.A. de Seguros y Reaseguros.

Our insolvency guarantee covers eligible payments for services not provided because of our insolvency and, where passenger transport is included, repatriation where required by law. The certificate, the guarantor’s direct claims contact details and confirmation that the guarantee is in force are supplied with your booking documents, and you may contact the guarantee provider directly when the protection is triggered.

Our civil liability insurance is arranged under Article 11 of Decreto 114/2023. It covers liability arising from our activities carried out in Spain, including where the damage occurs abroad, and extends to damage arising anywhere in the world where the claim is brought before or recognised by the Spanish courts.

Financial protection and policy limits do not cap our contractual responsibility or your mandatory rights. Neither policy is an unlimited guarantee of every loss.

13. Complaints and applicable law

Please send complaints to info@aveliatravel.com, or by post to the domicile in our legal notice. Official Andalusian complaint forms are available free of charge, as the complaints notice below explains, and we reply within ten working days. If a complaint remains unresolved, we tell you which alternative dispute resolution body is competent and whether we take part; you may also contact the consumer authorities or the courts.

Spanish law applies to our contracts, without depriving you of any mandatory protection given by the law of the country where you live.